In the recent times, Total Quality Management or TQM has been developed into an effective instrument to efficiently and frugally organize and manage business operations. As such, the long-standing goals have not been successfully achieved by the business organization that makes them rather helpless about it. The researchers and practitioner give credit of this failure to organizations’ zoom in, more than other things, to the improvements of periodical performance development instead of making a major change in the system (Harari, 1993).
Those organizations that give importance to information technology to absorb in their systems bring high results when it comes to creativity or productive business behavior, resulting into a very professional work surroundings. The organizations that have been reported to have been making high result progress are those that are inventive in nature with regard to immediately come up with a response to customer queries, their wants.
Therefore, they make rapid progress and make innovative produce and services available in the market which is far reaching and more beneficial for them. Discussion It is a common opinion that IT holds a clear position when it comes to its being a trigger for TQM. One example of this assertion is that in technological advances, steps taken for the development of tactical and human capital via the TQM approach, the information systems function takes major share in this arena.
Another observation in this very regard is the role being played by IT in relation to the improvement of an organization’s standards of constant quality production. Moreover, statistical process control (SPC), quality function deployment (QFD), parallel collection of data to enhance customer’s level of satisfaction, inner management controls, effective systems related to business, and other such systems that play a vital role in order to sustain TQM, can also be put to enhanced functionality by the back up provided by IT.
The complex instruments used to store data (communicational and computational) are significantly effective for the accomplishment of TQM as a successful management system in business operations. The fact that working conditions of management and work force being as usual, IT can still play a vigorous role in bringing up continual progress in the business activities (Dewhurst et al. , 1999). Usage of IT to enable TQM in Organization Research today brings forward a naturalistic paradigm (by a case study research technique) in order to examine the function or IT in the area of TQM progression.
Here affects of IT on TQM procedures are traced in four business bodies in higher education domain and the on going managerial processes. The findings suggested that IT greatly helped in the execution of TQM; and that it was highly essential for the top hierarchy of leadership to dedicate elevated efforts in order to bring change in the operational customs of the business. However, it is to be noted that such research did not probe into the actual place of IT with regard to the execution of TQM.
Henceforth, it is now IT which is taken as a major source to examine the process of success of TQM in business environments and their appraisal or productivity; it is also evident that the usage of IT to elevate the execution of TQM has not been properly investigated. The present study aims to study the connection between IT and TQM makeup by taking into consideration several features of TQM processes which are discussed in the forthcoming part (Cho, 1994).
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Henceforth, it is now IT which is taken as a major source to examine the process of success of TQM in business environments and their appraisal or productivity; it is also evident that the usage of IT to elevate the execution of TQM has not been properly investigated. The present study aims to study the connection between IT and TQM makeup by taking into consideration several features of TQM processes which are discussed in the forthcoming part (Cho, 1994).
